Privacy Policy

This clause, part of the General Terms of Use, describes the data protection policy of the Guest Experience App.

1. Commitment to Privacy

TEKANN MOBILE SOLUTIONS is committed to respecting your privacy and is against spam. If you no longer wish to receive communications, please contact us through the support channels indicated in the app.

2. Data Protection

TEKANN MOBILE SOLUTIONS takes the privacy and protection of user data seriously and adopts all necessary measures to ensure the security of information while using the Guest Experience App.

3. Data Collected

For full use of the app, only minimal personal information is required. The requested data (such as login credentials provided by the organization) are used solely for authentication, navigation, and access to event content. The app does not collect unnecessary information such as personal tax numbers, addresses, or payment details.

4. Responsibility for Data

The accuracy of the information entered in the Guest Experience App is the sole responsibility of the user. Personal data provided will be securely processed and stored in TEKANN MOBILE SOLUTIONS’ protected systems, in compliance with applicable legislation.

5. Use of Data

The collected data are used exclusively to:

• Enable access to event information;
• Authenticate users;
• Send push notifications;
• Allow the use of camera and photo features for OCR translation.

6. Confidentiality

TEKANN MOBILE SOLUTIONS guarantees the confidentiality of personal data. However, data may be disclosed to competent public authorities if legally required. Data will be retained only as long as necessary to support the event or to comply with legal obligations.

7. Data Sharing

Personal data will not be transferred or shared with third parties, except when strictly necessary to:

• Comply with legal requirements;
• Provide essential app services (such as push notifications and OCR translation).

8. User Rights

At the end of the event or upon termination of the user’s relationship with the Guest Experience App, the user may request account deletion through the contact form provided in the app. To process the request, the registered email address and other details necessary to confirm the user’s identity will be required.

9. Authorization

By using the Guest Experience App, the user expressly authorizes the processing of their data for the purposes described in this policy. The data will never be used for advertising, marketing, or other unrelated commercial purposes.